In early 2025, a prominent utility company faced a pressing challenge: Migrate 76 BTC POWER DC fast chargers (DCFCs) from the Shell Recharge network to EV Connect before the Shell Charge Management System (CMS) was shut down. To meet this deadline, the utility engaged ChargerHelp! to execute field operations and troubleshooting, and EV Connect to serve as the new CMS.

The collaboration between ChargerHelp!, EV Connect and BTC POWER (both of whom are Open Charge Point Protocol (OCPP) certified), and the utility revealed not only best practices—but the critical importance of OCPP compliance in making migrations scalable and efficient.

Why This Network Migration Mattered

The project wasn’t just about flipping a switch—it highlighted what’s involved in maintaining a stable, future-proof EV infrastructure in a rapidly evolving ecosystem. With the Shell Recharge CMS shutting down, they needed a partner ecosystem that could:

• Preserve charger uptime

• Minimize operational disruption

• Navigate complex vendor relationships

• Execute quickly and confidently

• Manage to an affordable and agreed upon budget

• Deliver on their long-term needs as well as, or better than, any leading provider in the industry

Thanks to OCPP compliance and a phased, cross-team approach, the migration was completed seamlessly and the utility is moving forward with their new charging platform.

The Value of OCPP in Charger Migrations

OCPP = Interoperability By Design

The chargers in this project supported OCPP, an open standard that governs communication between EV chargers and CMS platforms. The new CMS, EV Connect, is also certified OCPP. Because of this commitment to OCPP by both BTC POWER and EV Connect:

• No hardware replacement was needed

• Migration relied on standard commands instead of proprietary methods

• Remote reconfiguration was possible for most chargers

• Troubleshooting was simpler with well-defined message flows

In short, OCPP turned a complex transition into a manageable process and avoided vendor lock-in.

How OCPP Simplifies Charging Network Migration

Switching CMS Platforms: Standard message protocols reduce custom dev work

Repointing chargers to a new backend: Use ChangeConfiguration or SetNetworkProfile commands

Updating security credentials: Managed through certificate installation and variable settings

Batch migrations: Chargers can be updated in groups with consistent messaging

Fallback mechanisms: Devices can retain last-known good connection settings

Key Results

• 76 chargers successfully migrated rapidly

• Uptime preserved with minimal user impact

• Process reused for subsequent L2 charger migrations

• Reusable toolkit developed by ChargerHelp for future RaaS and CMS transitions

• Cross-vendor alignment with BTC POWER, EV Connect, ChargerHelp and the utility established a template for future collaboration

6 Best Practices for CMS Migration

Drawing from both this project and our years of experience, here are the top recommendations for a successful transition:

1. Design for Portability: Choose OCPP-Compliant Hardware

“The ability to migrate charging stations with minimal disruption depends heavily on OCPP compliance.”

• Use certified chargers and CMSs. Certification ensures interoperability.

• Avoid vendor lock-in. Choose the right hardware and software combo for your needs.

• Standardization saves time and cost when switching CMSs or scaling your network.

2. Establish a Dedicated Planning Phase

• Allocate 2–4 weeks for stakeholder alignment before any on-site activity.

• Create a migration pre-requisite checklist to avoid preventable delays around common items like firmware version and OCPP compliance, SIM card transferability or eSIM provisioning, or connectivity tests to the new backend.

• Develop a shared understanding of:

• Hardware and firmware readiness

• SIM card provisioning

• User account/data transfer

• Physical signage and QR/NFC update needs

3. Involve All Vendors Upfront

• Include the hardware OEM early to confirm firmware compatibility and update paths.

• Align with both the old and new CMS teams to validate protocol support.

• For OCPP chargers, confirm:

• Firmware supports OCPP 1.6 or 2.0.1

• Necessary configuration keys are exposed

• Remote commands are accepted and executed correctly

4. Use Remote Configuration Where Possible

OCPP enables remote migration methods, such as:

• SetNetworkProfile (OCPP 2.x)

• ChangeConfiguration (OCPP 1.6)

• InstallCertificate and SetVariablesRequest for secure transitions

Pro Tip: With OCPP 2.0.1, you can pre-load new network settings in a secondary slot (e.g., profile 2), test the connection, and reset the charger remotely—reducing site visits, overall project duration and cost.

5. Plan for Edge Cases and Manual Interventions

Even with OCPP, you may encounter:

• Chargers with hard-coded settings (older firmware)

• SIM cards tied to the old CPO’s cellular contract

• Configuration keys named differently per manufacturer

Prepare your team with fallback strategies and manual override procedures. For particularly difficult chargers, site visits may still be required.

6. Conduct Controlled Batch Migrations

• Group chargers by model and firmware version

• Migrate in manageable waves during off hours to limit disruption

• Monitor real-time logs for errors or timeouts

• Ensure rollback capability where firmware updates are risky

Are you planning an EV charger network migration? Download our Best Practices for CMS Migration Checklist

From Case Study to Industry Standard

This project demonstrates how open standards like OCPP, and the right hardware and CMS partners can ensure seamless and pain free network migrations. EV networks face inevitable change: new CMS platforms, new vendors, and evolving user expectations.

This example, with EV Connect as the CMS, ChargerHelp! as the field execution partner and BTC POWER as the hardware, serves as a model for how to execute migrations quickly, securely, and without major disruption.

By aligning around OCPP, clear governance, and phased execution, any network can position itself to adapt and scale—without re-inventing the wheel.

“This transition project proves that when you combine OCPP-compliant hardware with collaborative project execution and an open software platform like EV Connect, even urgent migrations can be fast, affordable, and scalable.”

- Kameale C. Terry Chief Executive Officer, ChargerHelp!

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

The National Electric Vehicle Infrastructure Formula Program (NEVI) was approved in September 2022 with a $5 billion boost to help install fast chargers along interstate highways in all 50 states. The ambitious program aims to ensure that EV drivers have access to fast charging along the most frequently-traveled routes, which stretch for 75,000 miles along the nation’s Alternative Fuel Corridors (AFCs).

Under the NEVI program, all states (as well as the District of Columbia and Puerto Rico) have access to NEVI formula funding. Our previous blog details the criteria and funding that apply for eligible projects. The latest updates to the program are a huge step towards establishing nationwide standards for EV charging. 

2025 NEVI Program Snapshot

Progress has been steady but initially slow. As of mid-2025, only 148 chargers are operational across 12 states, with 84% of funds unobligated due to cumbersome regulations.

Latest NEVI Standards (2025 Updates)

New guidance was released in August 2025 that minimized administrative hurdles, such as extensive community engagement and non-statutory requirements for labor standards, environmental siting, and preferences for disadvantaged communities.

States now have more leeway in station spacing, fund allocation to public roads, and supporting owner-operated sites— all aimed at speeding up deployments.

Minimum standards and requirements apply in six key areas:

1. Installation, operation and maintenance. A minimum number of ports, connectors, payment methods and customer support services now apply. There are also minimum requirements for technicians installing and maintaining infrastructure, as well as better standardization and uniformity for certification, maintenance and customer data privacy. 

2. Interoperability of EV charging infrastructure. The goal is to establish platforms that can connect and communicate from one state to another, both from charger to charger and network to network. 

3. Traffic control devices and on-premise signs. These must now comply with FHWA regulations. 

4. Data submission requirements to identify charger station use, reliability and cost information. Data must be submitted quarterly and annually for storage in a national database. 

5. Network connectivity of EV charging structure. From charger to grid, new connectivity requirements are designed to allow for secure remote monitoring, diagnostics and control. 

6. Standardize the communication to consumers of price and availability. Basic information must be available free of charge to third-party software developers. To prevent price gouging, pricing transparency must be protected when charging prices set by a third party. 

An important requirement of the final rule is that all direct current fast charger (DCFC) ports must be capable of charging any combined charging system (CCS) vehicle using a CCS Type 1 connector.  Some states are requiring a NACS connector option.

EV Connect’s NEVI-Compliant Charging Platform

EV Connect software is compliant on the security side and up to date with NEVI standards. The following criteria have to be met (among others): 

• EV charging stations must be non-proprietary

• Must allow for open-access payment methods

• Must be publicly available 

• Must be located on a designated Alternative Fuel Corridor (AFC) before state thresholds are met

To date, EV Connect software has been included in NEVI awards at 68 sites across 17 states.

Visit our NEVI-Compliant Charging Software page or Contact Us to learn more! 

Frequently Asked Questions (FAQs)

What is the NEVI program?

The NEVI Formula Program is a $5 billion federal initiative to deploy 500,000 public EV chargers along designated corridors and public roads.

Is NEVI funding still available?

Yes, billions in NEVI funding remain available and are being accelerated following 2025 program revisions.

What can NEVI funds be used for?

Funds cover up to 80% of costs for acquiring, installing, operating, and maintaining public-access EV chargers meeting federal standards. NEVI funds can be used for “make-ready” work as well as EV charging hardware and software.

How to get NEVI funding?

Apply through your state’s Department of Transportation via their EV Infrastructure Deployment Plan, typically through competitive solicitations.

What are the additional state requirements?

States may add requirements like local permitting, workforce rules, or bidding preferences, but 2025 federal updates minimized non-statutory mandates. You can look for your state’s standards here.

What are the NEVI requirements for EV charging?

EV charging stations must be non-proprietary, they must allow for open-access payment methods, they must be publicly available, and in 2025 they can now extend beyond corridors to any public road or accessible location once Alternative Fuel Corridors are complete.

Sources:

1. National Electric Vehicle Infrastructure (NEVI) Program - NYSERDA

2. Historic Step: All Fifty States Plus D.C. and Puerto Rico Greenlit to Move EV Charging Networks Forward, Covering 75,000 Miles of Highway | FHWA

3. USDOT Revised NEVI Guidance to Allow States to Actually Build EV Chargers

4. FHWA Releases Updated NEVI Formula Program Guidance and Requests AFC Round 7 Nominations

Although the average revenue per charging station in the United States is over $6,000 and growing, it’s important to factor in the cost of maintaining your EV charging station infrastructure to gauge profitability accurately. 

Especially in the first year, there are maintenance and installation costs that will impact the bottom line. On top of the ongoing cost of electricity, there are numerous hardware and software expenses to budget for. 

In most cases, the warranty included in the maintenance contract should address any emergency expenses. However, planned preventive maintenance is the most prudent long-term strategy to avoid costly repairs. 

Here are the typical EV charging station maintenance costs to expect in year one. 

Preventive Maintenance for EV Charging Stations

The U.S. Department Energy estimates average annual maintenance costs of $400 per charger, but that’s a benchmark figure that may not tally with the total for your particular business. A lot will depend on the type of charging stations you offer in your portfolio and the volume of vehicles that you serve on a daily basis. 

Note that there’s a significant jump in maintenance cost from domestic Level 2 chargers to networked commercial DCFC stations that collect customer payments and user data. 

If you’re working with a white-label partner like EV Connect, you’ll be able to start year one with a reliable forecast of preventive maintenance expenses, and what pricing structure you’ll need to apply in order to stay profitable through fees and memberships.    

Standard EV charging station maintenance checklist

• Enclosure condition - corrosion, dents, seals

• Presence of moisture and pests

• Condition of display panel and emergency signage

• Connection points and emergency stop

Just like a vehicle inspection, these are routine checks that will normally have to be carried out by a licensed professional and signed by a city or state official. 

• For a breakdown of maintenance costs for an electric vehicle, read here

EV Charging Software Costs

The software is the real business driver of your EV charging solution, since it enables pricing, customer retention, troubleshooting, load balancing and more. It also allows your charging stations to be integrated into a larger network and linked to a customer-facing app. 

The development costs of an EV charging software platform alone can exceed $150,000 for an advanced customizable solution that is compatible with standard protocols such as OCIP and OCPP. 

But any software solution needs ongoing expert development support. There are updates to schedule, connectivity issues to address, and security threats to manage and patch. It’s impossible to put a single figure on expected software costs, but you can limit your exposure by partnering with a white label provider.  

EV Charger Connectors and Cables

No business can expect customers in a hurry to take good care of the charging plugs and cables. Inevitably, wear and tear will cause damage that may impair connectivity. The cost to anticipate isn’t so much from the cables and connectors themselves. 

These can be relatively inexpensive to replace (and should be covered by warranty). Rather, it’s the cost of downtime to worry about, since just one charging station offline can lower daily revenue and create a negative customer experience. 

High Voltage Power Delivery & Supply

Power supply issues are one of the most common causes of EV charging station failure, but ironically most operators are powerless to prevent them. The high voltage systems that AC and DC charging stations connect to are managed by utility companies, not business owners. 

However, if you choose to install solar panels as part of a clean energy strategy, power supply (or a portion of it) will be managed on-site, so there are preventive maintenance checks to complete. 

Where EV charging station owners can anticipate power supply issues is through troubleshooting and monitoring. That’s one of the features of the software platform referred to previously. If you’re seeing supply interruptions or anomalies in year one, it may be a symptom of faulty installation that needs urgent attention. 

What Are The Best Practices for EV Charging Station Maintenance?

In terms of cost, preventive maintenance will always trump repairs and associated downtime. Your service provider will outline a scheduled maintenance plan, and the service plan options available from equipment manufacturers and third-party partners. 

There’s an added incentive to keep equipment running smoothly. To qualify for government grants, a station needs to meet uptime and availability standards. For example, NEVI standards require 97% uptime, an ambitious target that is hard to accomplish without a solid preventive maintenance plan in place. 

• See grants available for each state here

Get Help with EV Charging Station Maintenance from EV Connect

Our white label service platform means you can launch your EV charging station business with confidence, and future proof your operation against the potential issues described above. To find out more about managing your first-year infrastructure costs to scale your business steadily, connect with our friendly team today. 

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more.

With our industry leading API and white label plans, integrate EV charging into your app and create custom charging solutions that fit your brand perfectly. 

Contact us today and find out why EV Connect is the #1 EV charging platform to run your business!

The landscape of electric vehicle charging in America has transformed dramatically in recent years. As of October 2025, more than 230,000 public charging ports dot the country's highways, city streets, and parking lots. This number, while impressive, only scratches the surface of a rapidly evolving infrastructure that's reshaping how Americans think about transportation.

The EV Growth Story

Every week, roughly 1,000 new public chargers join the national EV charging network, creating an increasingly dense web of charging options for electric vehicle owners. This expansion isn't happening by chance—it's the result of coordinated efforts between government initiatives, private industry, and local communities. 

In August of 2024, the Biden-Harris Administration announced $521 million in grants to accelerate deployment across 29 states, demonstrating the federal government's commitment to this transformation.

California stands at the forefront of this evolution, with over 70,000 public and private charging ports as of October 2025. The state's leadership position comes as no surprise, given its long-standing commitment to environmental initiatives and early adoption of electric vehicles. This robust charging network has helped drive remarkable changes in consumer behavior.

Yet focusing solely on California would miss the broader transformation happening across the country. States like Washington, Florida, and Texas have developed their unique approaches to building charging networks, each adapted to their specific geographic and demographic needs. 

In Colorado, electric vehicles now account for 27.3% of new vehicle sales. These regional differences highlight an important truth about charging infrastructure: there's no one-size-fits-all solution.

Understanding EV Charging Technology

The charging landscape includes three main types of charging, each serving distinct needs in the ecosystem:

• Level 1 charging represents the most basic approach, using standard 120-volt household outlets. While it only provides about 5 miles of range per hour, it is a reliable backup option and works well for overnight charging at home. 

Despite making up less than 1% of public charging infrastructure, Level 1 charging plays a crucial role in the overall charging ecosystem, particularly for residential use.

• Level 2 charging dominates the public charging landscape, comprising about 80% of available ports. These units operate on 240-volt power, similar to what runs large home appliances, and can add meaningful range during a shopping trip or workday. 

A typical Level 2 charger can provide about 25 miles of range per hour, making them ideal for destinations where vehicles park for several hours.

• DC fast charging serves as the backbone for long-distance travel. These high-powered stations can add hundreds of miles of range in just 30 minutes, making cross-country electric vehicle travel increasingly practical. 

The technology continues to evolve, with newer stations capable of delivering even faster charging speeds.

The EV Charging Infrastructure Challenge

Building out charging infrastructure involves more than just installing electrical outlets. Grid operators face complex challenges in managing increased power demand, particularly from DC fast charging stations that can draw as much power as several households combined. 

This often requires substantial upgrades to local electrical infrastructure, including transformers and distribution equipment.

The standardization landscape adds another layer of complexity. Currently, three main connector types compete in the market: CCS, CHAdeMO, and the newer J3400 (NACS) standard. This diversity offers flexibility but also creates challenges for infrastructure planners and drivers alike. 

Recent industry moves toward standardization, including several major automakers announcing plans to adopt common connector types, suggest a more unified future.

Regional Variations and Access

Urban and rural areas face distinctly different challenges in charging infrastructure deployment. Urban areas typically focus on workplace and residential charging solutions, with public charging serving as a supplement. 

Dense population centers require creative solutions for apartment dwellers and those without dedicated parking spaces.

Rural areas, by contrast, prioritize DC fast charging along major travel corridors, ensuring that long-distance travel remains practical. The spacing and placement of these stations require careful planning to balance coverage with utilization rates. 

Some of the most successful rural deployments combine charging stations with existing amenities like restaurants and shopping centers.

The Role of Government and Industry

The federal government's recent $5 billion National Electric Vehicle Infrastructure (NEVI) package includes several key initiatives:

1. Deployment of more than 500,000 new charging ports

2. Stations spaced every 50 miles

3. Charging hubs equipped with at least four 150 kW DC fast chargers per site, for a total of 600 kW capacity

4. Support for both urban and rural communities

5. Integration with existing transportation infrastructure

Private industry has responded enthusiastically to these government initiatives. Network operators continue expanding beyond traditional locations, forming innovative partnerships with retailers and exploring new technologies. 

States Lead With Local Charging Infrastructure Programs

Additionally, states and utilities are implementing their own programs to incentivize the build out of local charging hubs.

For example, the Fast Charge California Project is a $55 million incentive program launched by the California Energy Commission to expand the state’s EV fast charging infrastructure, providing funding for installing direct current (DC) fast chargers at publicly accessible sites like convenience stores, gas stations, and retail centers across California. Incentives cover up to 100% of approved project costs, capped at $55,000 per charging port for 150–274.99 kW chargers and $100,000 per port for 275 kW+ chargers, with priority given to ready-to-build projects in tribal, disadvantaged, and low-income communities.

And the Texas Volkswagen Environmental Mitigation Program offers grants for repowering or replacing eligible vehicles and equipment with all-electric models, along with supporting infrastructure, including EV charging stations.

This collaboration between public and private sectors creates a multiplier effect, accelerating infrastructure deployment beyond what either sector could achieve alone.

Technical Innovation and Future Developments

The charging industry continues to push technical boundaries. Extreme fast charging capabilities, exceeding 350 kilowatts, promise to reduce charging times dramatically. Vehicle-to-grid integration could transform electric vehicles into mobile power storage units, helping stabilize the electrical grid during peak demand periods.

Several emerging technologies could reshape the charging landscape:

1. Wireless charging systems that eliminate the need for physical connections

2. Smart charging networks that optimize power delivery based on grid conditions

3. Integration with renewable energy sources

4. Advanced payment and user identification systems

Impact on Different Stakeholders

For current and prospective electric vehicle owners, this evolving infrastructure brings both opportunities and considerations. The growing network makes electric vehicles increasingly practical for more drivers, but understanding charging types and planning for various scenarios remains important. 

Home charging continues to serve as the foundation for most owners, with public charging providing crucial support for longer trips.

Property owners and businesses increasingly view charging stations as essential amenities. Shopping centers, office buildings, and multi-unit residential complexes are incorporating charging infrastructure into their development plans. 

This trend creates new revenue opportunities while serving the growing population of electric vehicle owners.

Grid operators face the complex task of managing increased power demand while maintaining system stability. Smart charging technologies and time-of-use pricing help balance load across the network, but continued grid upgrades remain necessary to support growing demand.

Looking Ahead at the EV Landscape

The future of America's charging infrastructure extends beyond simple numerical growth. Success depends on strategic deployment that considers both current and future needs. The industry must balance several key factors:

1. Geographic coverage and accessibility

2. Power delivery capabilities

3. User experience and reliability

4. Integration with renewable energy

5. Cost-effectiveness and sustainability

As battery technology improves and vehicle ranges increase, the charging network will continue evolving to meet changing needs. The focus increasingly shifts from basic coverage to optimization and user experience. Features like plug-and-charge capability, automated payment systems, and real-time availability information are becoming standard expectations.

The Road Ahead

The rapid expansion of America's charging infrastructure represents a transformative opportunity that EV Connect is uniquely positioned to lead. With our established network of charging stations and 15 years of industry expertise, we're helping businesses and organizations seamlessly join the EV revolution. Our advanced management platform, 24/7 support, and proven track record make us the trusted partner for companies looking to deploy charging solutions. 

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

When we first published “Why Open Charging Networks Are the Future of EV Charging” in September 2020, the electric vehicle landscape was quite different. Our team at EV Connect recognized the potential of open networks to address these challenges, but we couldn't have predicted exactly how the ecosystem would evolve. 

Looking back from 2025, we can now evaluate how our predictions about open networks played out and what new developments have shaped the industry. We're committed to regularly revisiting our industry analyses and ensuring we provide the most current information to our customers and partners. 

This retrospective is part of our ongoing commitment to better serve the EV community in this rapidly evolving landscape.

The Evolution of Open Standards

In 2020, we outlined three major benefits of open charging networks:

1. Flexibility and interoperability through OCPP standards

2. Increased technical innovation

3. Acceleration of transportation electrification at scale

Five years later, these predictions have largely come true—though with some interesting developments.

OCPP and Interoperability: From Concept to Standard

The industry has embraced OCPP (Open Charge Point Protocol) as the foundation for interoperable EV infrastructure. In addition, OCPI (Open Charge Point Interface) has emerged as a critical tool enabling EV roaming—allowing drivers to access stations across different networks, similar to cell phone roaming.

Together, OCPP and OCPI have:

• Reduced app fatigue by minimizing the need for multiple memberships

• Simplified the driver experience

• Expanded access across more charging locations

The Rise of Plug-and-Charge

Beyond OCPP, the industry has developed "plug-and-charge" capability (ISO 15118), revolutionizing the charging experience. As predicted, standardization has made charging more seamless and secure. With Plug-and-Charge:

• Billing credentials are tied to the vehicle, not a user account

• Authentication happens automatically via asymmetric cryptography

• There’s no need for cards, fobs, or logins

Looking ahead, “Universal Plug and Charge”, an SAE International initiative, is set to roll out broadly in early 2025—with widespread support from automakers and charging networks.

Power Management & Infrastructure Growth

Over the past five years, power management technology has become essential to the growth of charging networks. These systems:

• Balance electrical loads across multiple stations

• Optimize amperage limits

• Prevent over-investment in unused capacity

According to Paren’s State of the Industry Report: U.S. EV Fast Charging — Q1 2025, the U.S. now has 55,580 non-Tesla DC fast charging ports across 10,839 sites with an average of 3.9 cables per station, up from 2.7 in 2024.

Infrastructure is scaling faster than expected—another signal of strong industry momentum.

New Innovations Beyond Open Networks

Several developments have gained traction beyond what we forecast in 2020:

Vehicle-to-Grid (V2G): EVs can now send power back to the grid, helping stabilize peak demand and enabling better use of renewables.

Ultra-Fast Charging: Charging speeds of up to 350 kW are becoming common, with 80% charges achievable in ~20 minutes—easing concerns around range anxiety.

Wireless Charging: Wireless EV charging, both stationary and in-motion (via road-embedded coils), has moved from pilot phase to real-world use cases.

Progress in Reliability and Pricing Standardization

The U.S. Reliability Index for non-Tesla networks rose to 82.6 in Q1 2025 (up from 81.2 in Q4 2024)—a modest but meaningful step toward greater consistency. As of 2025:

• 80% of public sessions are billed by the kilowatt-hour

• 16% use time-of-day kWh pricing

• Only 4% charge by time plugged in

This shift represents progress toward a fair, consistent, and user-friendly pricing model.

Connector Standardization

Connector adoption is shifting—but still in transition:

• 59% of new ports use CCS

• 31% use NACS (North American Charging Standard, formerly Tesla)

• 10% use CHAdeMO

Only 104 new NACS charging ports were installed outside Tesla's Supercharger network, indicating the transition is still in early stages. The "universal Plug and Charge" initiative by SAE International aims to enhance the charging experience by building on ISO standard 15118, making authentication faster and more secure, with support from major players like Tesla.

The Next Five Years

The decreasing cost of both EVs and charging infrastructure, paired with the tremendous strides in interoperability, has accelerated adoption beyond what we initially predicted. At EV Connect, we're thrilled to see OCPP-compliant solutions becoming the industry standard, validating our early commitment to open networks that truly benefit both station operators and EV drivers alike.

Looking back, we're proud that the vision we outlined in our 2020 blog has largely come to fruition. Our early advocacy for open standards has helped shape a more mature, user-friendly EV charging ecosystem. While challenges like expanding rural infrastructure and connector standardization persist, they are optimistic about the future of open, interoperable charging networks driving innovation in electric mobility.

At EV Connect, we remain committed to:

• Championing open, interoperable standards

• Building solutions that scale with evolving user needs

• Partnering with businesses, utilities, and municipalities to shape the next era of EV infrastructure

We invite our partners, customers, and the broader EV community to continue building a connected, sustainable transportation future—one charging station at a time.

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

The electric vehicle (EV) revolution is headed for another record year with sales continuing to surge across North America. However, one major roadblock is preventing millions from making the switch–a lack of accessible charging for residents of multi-family properties like apartments, condos, and rental homes.

The Challenges of Multi-Family EV Charging

For the nearly 70 million Americans living in condos and apartments, installing a personal EV charger is typically not an option. Between shared parking areas, high installation costs, and needing approval from property owners or boards, the barriers can seem insurmountable. Yet overcoming these multi-family challenges is crucial to accelerating widespread EV adoption.

Assessing EV Charging Demand and Options

The first step for any multi-family property is understanding resident demand for EV charging access. Surveys, interest lists, and tracking EV ownership can guide decisions. From there, viable options may include:

• On-site charging stations in parking areas

• Partnerships with public charging networks nearby

• Centralized charging "hubs" for multiple properties

• Policies and approvals for renters/owners to install personal chargers

Solutions like the EV Connect Network are ideal for multi-family dwellings, workplaces, municipalities, retail locations, hotels, and more. With smart software to choose stations, control access, set pricing policies, and take advantage of sustainability incentives, property owners can optimize their EV charging strategy. EV Connect helps ensure reliable uptime, access control for approved users, intuitive driver apps, and pricing models to meet revenue goals.

The Benefits of Multi-Family EV Charging

Providing EV charging solutions offers multi-family properties a competitive advantage for today's eco-conscious renters and buyers. It can increase property values, support sustainability goals, and promote tenant satisfaction and retention.

At the same time, EV charging access empowers residents to reduce their carbon footprint, fuel costs, and reliance on gas-powered vehicles - even without a private garage. This enables more people to enjoy the convenience, performance, and environmental benefits of electric driving.

Public Policies Supporting Multi-Family EVs

Several states have already adopted mandates that require new multifamily construction projects to offer EV charging to tenants or develop parking facilities ready for future charging. For example, California has adopted similar policies by requiring EV-ready parking spots and EV charging ports in new multifamily projects.

Much progress has been made, but more progressive policies will be needed. Multi-family property owners and residents can explore available policies and advocate locally for better accessibility. As governments continue to implement and improve these policies, the transition to electric vehicles, particularly in multi-family dwellings, becomes increasingly feasible.

Looking Ahead

Innovative solutions and technologies are steadily resolving the barriers to EV charging for apartments, condos, townhomes, and other multi-family properties. As more businesses and governments prioritize this need, the path to mass multi-family EV adoption will become even clearer.

Building an EV charging strategy should be a priority for any multi-family property looking to attract modern residents and promote sustainability. The transition is underway - the time to get "multi-family EV-ready" is now.

About EV Connect

80% of charging takes place where drivers live or work. For multifamily property owners and managers, EV charging is no longer an amenity, it’s a necessity. Now is the time to attract & retain residents and increase your property value by installing EV charging stations at your property, and available incentives from federal, state, and local entities are helping drive adoption!

EV Connect is the leading EV charging platform for multifamily properties to build, run, and scale their EV charging operations. We’ll help you:

• Set pricing and control access for your tenants

• Manage energy costs with load management controls

• Proactively schedule station maintenance and service

• Plus, we offer 24/7 network and driver support 

Learn about our EV charging software, explore our EV charging network, or Contact us today!

Sales of electric vehicles (EVs) in the United States gained strong momentum, with over 1.5 million vehicles sold in the U.S. in 2024. In short, there’s never been a better time to invest in EV charging stations as part of your business model. 

For businesses already in the EV charging space or those planning to enter it, this surge presents a golden opportunity to capitalize on a booming market and establish a strong, future-proof position.

The Current State of the EV Charging Market

Before delving into strategies for success, it's crucial to understand the current state of the EV charging market and the factors driving its explosive growth.

Market Size and Projections

The value of the EV charging station market is predicted to reach $122.49 billion by 2030, an astonishing rise from $32 billion in 2024. This rapid growth is underpinned by several key factors:

• Increasing EV Adoption: As battery technology improves and vehicle costs decrease, more consumers are making the switch to electric vehicles.

• Corporate Sustainability Goals: Many companies are incorporating EV charging into their sustainability strategies, driving demand for charging solutions.

• Technological Advancements: Improvements in charging speed, efficiency, and smart charging capabilities are making EV charging more attractive to consumers and businesses alike.

In short, EV charging is an attractive proposition both to existing businesses that want to enhance their service, and third-party investors who want to put their money in a sector that is on a steady rise. 

Consumer Demand and Expectations

Modern consumers are increasingly seeking sustainable, all-in-one experiences that include EV charging. This demand is reshaping expectations across various sectors:

• Retail: Shoppers are looking for charging options at malls, supermarkets, and other retail locations.

• Hospitality: Hotels and restaurants are expected to offer charging services to attract and retain EV-driving customers.

• Workplaces: Employees are valuing EV charging as a workplace perk, influencing their job choices.

• Residential: Property developers are incorporating EV charging capabilities into new constructions to meet buyer expectations.

This shift in consumer behavior is creating diverse opportunities for businesses to integrate EV charging into their existing operations or to establish new, charging-focused ventures.

Strategies for Capitalizing on the Market

With a clear understanding of the market dynamics, let's explore key strategies for businesses to capitalize on the current EV charging boom:

1. Leverage White Label Solutions

For businesses looking to quickly enter or expand in the EV charging market, white-label solutions offer significant advantages:

• Rapid Scalability: Utilize out-of-the-box interoperability to quickly grow your network across multiple locations or regions.

• Brand Customization: Offer EV charging under your own brand, enhancing customer loyalty and recognition. This is particularly valuable for businesses looking to strengthen their eco-friendly image.

• Flexible Pricing: Implement dynamic pricing strategies to maximize ROI while meeting customer needs. This could include time-of-use pricing, membership discounts, or bundled service packages.

• Advanced Management Tools: Access real-time monitoring and diagnostics to optimize your operations. These tools can help you manage energy consumption, track usage patterns, and quickly address any maintenance issues.

• Industry Expertise: Benefit from the experience of established players in the EV charging industry, reducing the learning curve and potential pitfalls of entering a new market.

White-label solutions allow businesses to focus on their core competencies while still offering a sophisticated EV charging service. This can be particularly beneficial for companies in retail, hospitality, or property management looking to add value to their existing offerings.

2. Optimize Locations

Location strategy is crucial for the success of EV charging stations:

• For Existing Networks: Analyze your current locations to identify high-performing stations and areas for potential expansion. Use data on charging session frequency, duration, and revenue to inform your decisions.

• For New Entrants: Conduct thorough market research to identify prime locations. Consider factors such as traffic patterns, proximity to major routes, and local EV adoption rates.

• Strategic Partnerships: Collaborate with businesses that have prime locations but lack EV charging expertise. This could include shopping centers, office complexes, or municipal parking facilities.

Keep in mind that the ideal location may vary depending on the type of charging you're offering (e.g., fast charging vs. destination charging).

3. Diversify Your Charging Offering

A diverse charging portfolio can help you meet various customer needs and maximize revenue potential:

• Level 2 Charging: Ideal for locations where vehicles are parked for extended periods, such as workplaces, residential areas, or overnight parking.

• DC Fast Charging: Essential for high-traffic areas, long-distance travel routes, and locations where quick turnaround is necessary.

• Ultra-Fast Charging: While more expensive to install, these 350kW+ chargers can be a significant draw for customers and a key differentiator in competitive markets.

Consider offering a mix of these options to cater to different customer needs and vehicle capabilities.

4. Implement Smart Pricing Strategies

Develop a pricing model that balances profitability with customer attraction and retention:

• Dynamic Pricing: Adjust prices based on demand, time of day, or energy costs to optimize revenue.

• Subscription Models: Offer membership plans for frequent users to encourage loyalty and provide a steady revenue stream.

• Bundle Services: For businesses in retail or hospitality, consider bundling charging with other services or purchases to increase overall customer spend.

• Time-Based Pricing: Implement higher rates for peak hours and discounts for off-peak charging to manage demand and grid load.

Regularly review and adjust your pricing strategy based on usage data, customer feedback, and market conditions.

5. Focus on Customer Experience

In a growing market, providing an exceptional customer experience can set you apart:

• User-Friendly Interfaces: Invest in intuitive mobile apps and charging station interfaces that make the charging process seamless.

• Reliable Equipment: Choose high-quality charging hardware with a proven track record of reliability and performance.

• Excellent Customer Support: Offer 24/7 customer assistance to quickly address any issues users might encounter.

• Value-Added Services: Consider offering amenities like Wi-Fi, refreshments, or loyalty programs at your charging locations.

A positive charging experience can lead to repeat customers and word-of-mouth recommendations.

The Strengthened Business Case for EV Charging

The current market conditions have significantly improved the business case for EV charging stations:

Installation Costs and ROI

• Level 2 Chargers: Typically cost between $6,000 and $12,000 to install.

• DC Fast Chargers (DCFC): Start around $50,000, with costs varying based on power output and site conditions.

• ROI Potential: Research by McKinsey suggests an ROI of $25,000 to $30,000 per charging station after tax credits, depending on usage and energy prices.

It's important to note that while upfront costs can be substantial, federal tax credits and other incentives can significantly offset these expenses.

Faster Path to Profitability

Thanks to the combination of increasing EV adoption, government support, and improved technology, businesses can now realize solid ROI much sooner than in previous years. Factors contributing to this include:

• Higher utilization rates due to growing EV populations

• Decreased equipment costs as technology matures

• Improved energy management systems reducing operational costs

• Additional revenue streams from advertising or partnerships

Seize the Opportunity with EV Connect

For businesses ready to capitalize on the EV charging market, EV Connect offers a comprehensive service platform designed to help companies build, scale, and manage their operations efficiently.

Our white-label solution provides:

• Rapid Network Expansion Capabilities: Quickly deploy and manage charging stations across multiple locations.

• Customizable Branding Options: Offer a seamless, branded charging experience that aligns with your company's identity.

• Advanced Management and Diagnostic Tools: Optimize your operations with real-time data and insights.

• Flexible Pricing and Payment Solutions: Implement sophisticated pricing strategies to maximize revenue.

• Expert Support: Benefit from our years of industry experience and ongoing technical support.

Whether you're expanding your existing network or starting from scratch, EV Connect can help you navigate the complexities of the EV charging market and maximize your opportunities.

Conclusion

The EV charging market is at a critical inflection point, offering unprecedented opportunities for businesses to establish themselves in this rapidly growing industry. By leveraging white-label solutions, optimizing locations, diversifying offerings, tapping into incentives, implementing smart pricing, and focusing on customer experience, businesses can position themselves for success in the EV charging space.

As the market continues to evolve, those who act decisively now will be best positioned to reap the benefits of this sustainable and profitable industry. The time to power up your business with EV charging is now.

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more.

With our industry leading API and white label plans, integrate EV charging into your app and create custom charging solutions that fit your brand perfectly. 

Contact us today and find out why EV Connect is the #1 EV charging platform to run your business!

There are over 228,000 public electric vehicle (EV) charging ports in the United States, but when the low battery warning appears on your car’s display, it’s only the nearest charging station that matters. How do you find it? 

This blog will explain how to find EV charging stations with our app, and why it’s more reliable than asking your voice assistant in a panic, or typing into your search engine at the last minute.

By using the app, you’ll get better results, save money, and avoid traveling out of your way for a station that’s not in use. 

Set up Your EV Connect App

The charging station supplies the power, but it’s the app that controls the transfer. Your first step, therefore, is to download the EV Connect app from whichever store (Google or Apple) works with your smartphone. 

Create an account and add a payment method. Having identified yourself and your vehicle, you can now get on with identifying the station for your next charge.

Search for Nearby EV Charging Stations

By leveraging location-based services on your smartphone, the app will scan the surrounding area (or destination) for partner charging stations. Most drivers will do this before taking a longer journey so that they can plan their route to incorporate an electric refueling stop on the way. 

You can search by location, station ID, availability, power level and accessibility. For example, if you’re only looking for a DCFC charging station, you can filter out any Level 2 stations. If you want to look for stations with amenities on-site (such as restrooms or a cafe), you can customize your search. 

Charging at Your Preferred EV Station

To begin charging, scan the station QR code or enter the station ID on the EV connect app and follow the instructions. Plugging in the nozzle alone won’t begin the charging process. Bear in mind that if you’re using a Tesla Supercharger, you’ll have to charge and pay using the Tesla app instead. 

As soon as you’ve finished, you’ll receive an email or app notification (choose your preferred option in preferences) to confirm the session details and total cost. You’ll also receive a receipt for your payment which you’ll need if you’re claiming travel expenses for work, for example. 

Benefits of Using the EV Connect App

EV charging unlocks a range of benefits that weren’t typically available for petrol-driven vehicles using gas pumps. By managing all purchases through an app, EV Connect allows drivers to:

• Save their favorites, for a given route perhaps, so that you only need to search for a station once

• See charging and payment history - an essential tool for operators of EV fleet vehicles in tracking and managing fleet cost

• Reserve a charging spot in advance to minimize time spent recharging and optimize time at rest. For example, you could combine your Level 2 charging with a gym session, haircut or restaurant meal depending on local services

EVoucher benefits

On this last point, EV Connect customers can even participate in the EVouchers scheme with partner businesses. This scheme allows EV charging station managers to collaborate with local businesses to offer perks to members. 

Drivers can earn reward points with every charging session, which they can then redeem for discounts at local businesses. Likewise, points accumulated at retail stores, hospitality venues and so on can be redeemed for free or discount charging at participating EV Connect stations. 

Find Your Way Forward With EV Connect

Thanks to the open network that EV Connect software uses, drivers have access to a wide variety of charging stations, and the number is on a steady upward curve. The National Electric Vehicle Infrastructure (NEVI) Formula Program is geared towards expanding the network across all 50 US states, with a vision of establishing a truly interconnected network that serves all communities. 

And for drivers, it all starts from the app on your phone in your pocket. 

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

Remember when ride-sharing was just yellow taxis and black cars? Uber and Lyft revolutionized the industry not by simply adding more vehicles, but by building sophisticated service platforms that transformed how people think about transportation. 

The EV charging landscape is facing a similar watershed moment. While everyone scrambles to plant their charging station flags, savvy operators are quietly revolutionizing their business models. As the industry matures beyond basic infrastructure deployment, a few key approaches have emerged as essential foundations for sustainable network growth.

Want to dive deeper into these strategies? Watch our webinar on "3 Strategies To Scale Your EV Charging Business With A Service Platform" to learn how innovative business models and technologies are empowering resellers, installers, and EV project developers. Our expert speakers will share insights on industry growth trends, scaling strategies, and real-world success stories.

Thinking Beyond Hardware: Why White-Label Solutions Are the New Kingmakers

Building a comprehensive charging network infrastructure requires substantial investment in software development, payment systems, and user interfaces. Forward-thinking operators are accelerating their market entry by leveraging established white-label solutions that eliminate the need to develop these critical components from scratch.

EV Connect's white-label solution offers a proven path to market, leveraging 15 years of industry expertise to help operators launch sophisticated charging networks without the complexity of building from scratch. 

Our white-label platform delivers:

• Launch in Weeks, Not Years: While competitors wrestle with app development and payment integrations, our established infrastructure means you can focus on growing your business rather than building basic systems.

• Premium User Experience: Your customers benefit from our highly-rated driver app (4.5 stars on Apple Store and Google Play), backed by 24/7 support that can be branded under your name.

• Enterprise-Grade Infrastructure: Gain immediate access to EV Connect's comprehensive ecosystem, including integrated payment processing, OCPP compliance for hardware flexibility, and established roaming agreements with major networks.

• Complete Brand Control: Present a seamless branded experience across your mobile app, management portal, and even customer support services while leveraging EV Connect's proven technology platform that powers some of the world's largest charging networks.

Turning Installation Companies into Energy Giants

Traditional channel relationships in the EV charging industry have long been limited by their focus on one-time installation margins. Forward-thinking operators are now revolutionizing this model by embracing a comprehensive service platform approach that unlocks the entire value chain of EV charging operations.

At the heart of this transformation is the shift from singular transactions to recurring revenue streams. By combining software subscriptions with ongoing maintenance contracts, operators can build a sustainable, predictable income that scales with their network growth. This approach not only stabilizes cash flow but also aligns business success with long-term customer satisfaction.

Central to this evolution is visibility into station performance, uptime and reliability. This advanced monitoring system delivers real-time insights into station health and performance through an intuitive dashboard interface. Network operators can now identify and resolve potential issues before they impact driver experience, maintaining the high-reliability standards essential for customer retention.

This model's scalability is perhaps its most compelling advantage. Through intelligent load management systems and remote diagnostics capabilities, operators can efficiently expand their networks without proportionally increasing operational complexity. This infrastructure allows businesses to grow confidently, knowing their technical foundation can support rapid expansion while maintaining consistent service quality.

The Power of Cross-Platform Compatibility

As the EV charging industry matures, cross-network compatibility has emerged as a key driver of growth. EV Connect’s commitment to open standards and interoperability provides operators with significant strategic advantages:

• Universal Hardware Freedom: Choose from dozens of OCPP-certified stations instead of being locked into a single manufacturer

• Roaming Revenue: Tap into millions of drivers through seamless integrations with other charging networks

• Future-Proof Architecture: Start with turnkey solutions today, customize with APIs tomorrow

• Smart Grid Ready: Get ahead of utility regulations with OpenADR integration and sophisticated load management

From Charging Stations to Charging Empires

The EV charging industry has entered a new phase of maturity, where success requires more than just infrastructure deployment. As the market evolves, competitive advantage will increasingly depend on building intelligent, reliable, and scalable charging networks powered by sophisticated management systems

The EV charging industry has reached a critical inflection point in its development. While infrastructure expansion continues, sustainable growth requires sophisticated operational capabilities and scalable business models.

Success in this evolving market demands a comprehensive approach that extends beyond hardware deployment. For this reason, modern charging networks need to function as intelligent energy distribution systems, backed by robust management platforms and supported by sustainable revenue models.

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more.

With our industry leading API and white label plans, integrate EV charging into your app and create custom charging solutions that fit your brand perfectly. 

Contact us today and find out why EV Connect is the #1 EV charging platform to run your business!

• 16,700 new DC fast charging (DCFC) ports predicted to open in the U.S. in 2025.

• 100,000 total DCFC ports predicted to be available in the U.S. in 2027.

• 63% of DCFC dispensers deployed in Q2 2025 were 250 kW+, and many charge point operators (CPOs) are deploying chargers with power levels of 350 kW or 400 kW.

EV charging infrastructure is growing, getting more reliable, and becoming even cheaper. It's a great time to be an EV driver and site host!

New data collected by Paren shows how electric vehicle fast charging stations are improving in 2025, with faster and more reliable stations available to EV drivers.

The U.S. EV Fast Charging - Q2 2025 report reveals that deployment of new fast charging ports and stations is on a growth trajectory with 16,700 new DCFC ports predicted to open in the U.S. in 2025, a 16% year-over-year increase.

100,000 total DCFC ports are predicted to be available in the U.S. in 2027, double the number available in 2024.

The report also tracks utilization shifts, NACS adoption gaps, and evolving pricing strategies as the industry scales for accelerating EV demand.

Highlights from The U.S. EV Fast Charging Q2 2025 Report

EV Charging Industry Growth

Site hosts are delivering what drivers really need – more EV chargers, larger charging sites, and faster chargers!

• In Q2 2025, the U.S. added 4,242 new DC fast-charging ports across 784 stations, a 23.3% quarter-over-quarter increase, bringing the national total to roughly 59,700 ports at 11,687 stations.

• Between 2024 and 2025, roughly 2.5 million new fully electric vehicles will be purchased, significantly growing the demand for charging.

• Additionally, rideshare drivers are adopting EVs at a fast-growing rate, driving an outsized growth in charging sessions.

• Major CPOs are opening larger charging sites or expanding existing sites to include more ports. 8 to 12+ ports are now common as the DCFC market evolves to support speed, scalability, and future demand.

• New CPOs such as IONNA, Mercedes-Benz High Power Charging, Walmart, and BP Pulse will average 10 ports at their new sites.

Charging Station Uptime & Reliability

More total chargers means an easier ability to find working chargers.

• With rising prevalence of high-power stations and more redundancy, reliability is improving.

• Paren’s U.S. Reliability Index rose by 5.3% year over year, signaling better station uptime thanks to upgraded infrastructure and station replacements.

2025 Charging Station Pricing Trends

All pricing trends are benefiting the drivers of EVs, making charging even more advantageous over the cost of gasoline:

• The national average cost per kWh dropped from $0.50 in Q1 to $0.48 in Q2, largely due to increased adoption of time-of-use pricing.

• In Q2, 366 stations switched from fixed to TOU pricing; about one-third of those were in California.

• 29% of all stations adjusted pricing in Q2, with California experiencing an average price increase of 3 cents at stations that changed rates.

Charging Station Utilization

As infrastructure grows, drivers waiting for a charge goes down.

• Charging station utilization rates declined to 16.1%, down from 16.6% in Q1.

• Usage declined in ~70% of states—likely from seasonal effects and fast-growing infrastructure in regions with lower EV adoption.

• Rural states including Montana, Wyoming, and Idaho saw utilization rates increase.

Dawn of the Charging 2.0 Era

EV charging, driven by smart design, increased reliability and experienced operators, is standing on its own merits.

• Large retailers, automakers, and fuel & convenience-store operators are beginning to scale up, with many having plans to open thousands of stations in North America by 2030.

• Paren describes the period as the dawn of “Charging 2.0”—a maturation phase where station design, reliability, customer experience, and scalability matter more than subsidies or incentives.

• While low-power chargers are ideal for long-dwell use cases, the fast-charging market is rapidly consolidating around high-output hardware that supports speed, scalability, and future demand.

• 63% of DCFC dispensers deployed in Q2 2025 were 250 kW+, and most of the larger CPOs are now deploying chargers with power levels of 350 kW or 400 kW.

About EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

Sources

• Paren - US EV Fast Charging — Q2 2025 Report

As the electric vehicle (EV) market continues to grow, the importance of reliable and efficient charging infrastructure becomes increasingly apparent. Yet a critical component often overlooked in the EV charging ecosystem is customer support. 

Setting up a robust call center for your EV charging stations can be the key differentiator in ensuring customer satisfaction and business success. Let's explore why call centers are essential, how businesses can leverage them effectively, and the pros and cons of in-house versus outsourced solutions.

What Does a Call Center Do?

Any EV-related call center will have two areas of focus: driver assistance and operator support. 

The former require live support to locate charging points, self-serve, report issues, and address payment queries. The latter need urgent troubleshooting support when equipment goes offline, remote network management to resolve issues, and expert technicians who can take over software and implement patches or fix conflicts. 

Why Call Centers Are Vital for EV Charging Stations

Call centers play a crucial role in the EV charging ecosystem, offering multifaceted benefits that directly impact both customer satisfaction and business success. By providing 24/7 customer support, call centers ensure that EV drivers can receive assistance at any hour, whether they need help locating charging points, troubleshooting issues, or addressing payment queries. This round-the-clock availability is complemented by quick problem-resolution capabilities. Through remote support, many issues can be resolved without the need for on-site technicians, significantly reducing downtime and customer frustration. 

Call centers can also serve as valuable data collection points, gathering insights on common issues that help operators continuously improve their services. This proactive approach to customer care not only enhances the overall user experience but also plays a critical role in brand reputation management. In the competitive EV market, prompt and effective customer support can set a brand apart, fostering loyalty and positive word-of-mouth. Finally, the scalability of call center operations ensures that as a charging network grows, the support infrastructure can easily expand to meet increasing demands, maintaining high service quality even as the business scales up.

Top 3 Challenges in Setting Up an In-House Call Center

While the benefits of a call center are clear, many businesses face challenges in setting up their own support infrastructure:

1. High Initial Costs: Establishing a 24/7 call center requires significant investment in technology and personnel.

2. Technical Expertise: EV charging support requires specialized knowledge that can be difficult and expensive to develop in-house.

3. Resource Allocation: Managing a call center diverts resources from core business activities, such as expanding charging infrastructure.

Empowering Your EV Charging Business

In the rapidly evolving EV charging landscape, exceptional customer support is not just a nice-to-have—it's a necessity for success. Whether you're a dedicated charging network operator or a business offering EV charging as an additional service, a robust call center can significantly enhance your operations and customer satisfaction.

If building your own call center seems daunting, remember that you're not alone. EV Connect's 24/7 call center support is designed to:

• Provide expert assistance to both drivers and station operators

• Offer remote troubleshooting to maximize station uptime

• Deliver a white-label service that seamlessly integrates with your brand

By prioritizing customer support through effective call center operations, you can position your EV charging business for long-term success and play a crucial role in the wider adoption of electric vehicles.

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more.

With our industry leading API and white label plans, integrate EV charging into your app and create custom charging solutions that fit your brand perfectly. 

Contact us today and find out why EV Connect is the #1 EV charging platform to run your business!

Sources:

• Electric Cars Report Global EV sales over 9 million in first half of 2025, growing by 28%

• McKinsey Exploring consumer sentiment on electric-vehicle charging

• USA Today The number of electric vehicle charging stations has grown. But drivers are dissatisfied.

• Utility Dive Public EV charger customer satisfaction drops: J.D. Power | Utility Dive

In the rapidly evolving landscape of electric mobility, launching an EV charging business presents an exciting opportunity. As the world shifts towards sustainable transportation, the demand for reliable and accessible charging infrastructure continues to grow. However, success in this dynamic market requires careful planning and strategic execution. 

In this comprehensive guide, we'll explore four essential strategies to help you launch and grow a successful EV charging business.

Want to dive deeper into EV charging business strategies? Check out our webinar "Sparking Success: 4 Critical Strategies to Successfully Launch Your EV Charging Business " where industry experts share insights and answer top questions.

1. Understand Your Market and Choose the Right Business Model

Before diving into the EV charging business, it's crucial to have a deep understanding of your target market and choose a business model that aligns with your goals and resources.

Market Research

Start by conducting thorough market research to identify:

• Local EV adoption rates and projections

• Existing charging infrastructure in your area

• Potential competitors and their offerings

• Government incentives and regulations

This information will help you identify gaps in the market and potential opportunities for your business.

Business Models

There are several business models to consider in the EV charging industry:

1. Owner-Operator Model: You own and operate the charging stations, earning revenue directly from charging sessions.

2. Host Model: Partner with property owners to install charging stations at their locations, sharing revenue or charging a fee for the service. Have some questions about hosting? 

3. Network Operator Model: Focus on managing a network of charging stations, providing software and support services to station owners.

4. Turnkey Solution Provider: Offer end-to-end services, from installation to maintenance and operation of charging stations for businesses and organizations.

Each model has advantages and challenges. When choosing the right model for your business, you’ll want to consider factors such as initial investment, potential returns, and your company's strengths.

2. Develop a Robust Technology Stack

In the EV charging business, technology plays a crucial role in delivering a seamless experience for both drivers and station operators. Investing in a robust technology stack is essential for long-term success.

Charging Station Hardware

Select charging stations that offer:

• Reliability and durability

• Compatibility with a wide range of EV models

• Smart charging capabilities

• Scalability for future upgrades

Consider partnering with established hardware manufacturers or opting for a white-label solution to expedite your market entry.

Charging Management Software

Implement a comprehensive charging management system that provides:

• Real-time monitoring of charging stations

• Remote diagnostics and troubleshooting

• Dynamic pricing capabilities

• Integration with payment systems

• Data analytics and reporting

EV Connect's network management platform offers these features and more, helping you streamline operations and improve customer experience.

Mobile App and User Interface

Develop a user-friendly mobile app that allows EV drivers to:

• Locate charging stations

• Check station availability in real-time

• Start and stop charging sessions

• Make payments seamlessly

• Access charging history and account information

A well-designed app can significantly enhance user experience and drive customer loyalty.

Interoperability and Roaming

Ensure your charging network is interoperable with other networks through protocols like Open Charge Point Interface. This allows for roaming agreements, expanding your potential customer base and improving the overall charging experience for EV drivers.

3. Strategically Plan Your Charging Station Deployment

The success of your EV charging business largely depends on the strategic placement of your charging stations. Consider the following factors when planning your deployment:

Location Analysis

Identify high-potential locations based on:

• Traffic patterns and vehicle dwell times

• Proximity to major highways and travel routes

• Local businesses and amenities

• Existing and projected EV ownership in the area

Partnering with property owners in prime locations can provide mutual benefits and accelerate your network growth.

Charging Speed Mix

Offer a mix of charging speeds to cater to different user needs:

• Level 2 AC charging for locations where vehicles are parked for longer periods (e.g., workplaces, residential areas)

• DC fast charging for quick top-ups and long-distance travel support

The right mix depends on your target market and chosen locations.

Scalability and Future-Proofing

Plan your infrastructure with future growth in mind:

• Install extra conduit and electrical capacity for future expansion

• Choose charging stations that can be easily upgraded

• Consider the potential impact of emerging technologies like wireless charging

By planning for scalability, you can reduce future costs and stay ahead of market demands.

Grid Impact and Load Management

Work closely with local utilities to understand grid capacity and potential upgrades needed. Implement smart charging and load management solutions to:

• Optimize energy consumption

• Reduce strain on the electrical grid

• Take advantage of time-of-use electricity rates

• Integrate renewable energy sources when possible

EV Connect's load management features can help you efficiently manage your charging network's energy consumption.

4. Build Strong Partnerships and Focus on Customer Experience

Success in the EV charging business relies heavily on building strong partnerships and delivering an exceptional customer experience.

Key Partnerships

Develop relationships with:

• Property owners and real estate developers

• Local utilities and energy providers

• EV manufacturers and dealerships

• Government agencies and local municipalities

• Technology and software providers

These partnerships can provide valuable resources, insights, and opportunities for growth.

Customer Experience and Support

Prioritize customer satisfaction by:

• Ensuring high uptime and reliability of charging stations

• Providing 24/7 customer support

• Offering clear pricing and billing information

• Regularly gathering and acting on customer feedback

• Implementing loyalty programs or partnerships with local businesses

Remember, a positive charging experience can turn first-time users into loyal customers and brand advocates!

Education and Outreach

Invest in educating your target market about EV charging. This process can include:

• Host informational events and webinars

• Provide resources on your website and social media channels

• Collaborate with local EV groups and environmental organizations

• Offer training sessions for property managers and business owners

By positioning your company as a knowledgeable and trusted resource, you can attract both EV drivers and potential business partners.

Continuous Improvement

Stay agile and ready to adapt to the evolving EV charging landscape:

• Regularly analyze performance data to identify areas for improvement

• Stay informed about industry trends and technological advancements

• Be prepared to pivot your business model or offerings as the market evolves

Charging Ahead in the Electric Future

Launching an EV charging business is an exciting venture with significant growth potential. By understanding your market, investing in robust technology, strategically planning your deployment, and focusing on partnerships and customer experience, you can position your business for long-term success in the dynamic world of electric mobility.

The key to thriving in this industry is to remain flexible and customer-focused. As EV adoption continues to accelerate, those who can provide reliable, convenient, and user-friendly charging solutions will be well-positioned to capture a significant share of this growing market.

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

Want to supercharge your knowledge of EV charging business strategies? Watch our webinar "Sparking Success: 4 Critical Strategies to Successfully Launch Your EV Charging Business." Learn from industry experts as they share valuable insights and address key questions to help you power up your EV charging venture.

Electric vehicles (EVs) have been gaining popularity in recent years, thanks to their eco-friendly nature and cost-saving potential. Yet one of the common enduring concerns among EV owners and prospective buyers is the charging time required. Unlike traditional gasoline-powered vehicles, EVs need to be recharged periodically, and the charging time can vary significantly depending on the type of charger used and the vehicle's battery capacity.

In this comprehensive guide, we'll dive into the typical EV charging times for popular models like the Tesla Model 3, Chevrolet Bolt, and Nissan Leaf. We'll also explore the different charging levels available and provide tips to help you optimize your charging experience.

Level 1 EV Charging

Level 1 charging is the most basic and convenient option, as it utilizes a standard 120V household outlet. This charging method is ideal for overnight or extended charging periods when you're not in a hurry. However, it's also the slowest option, with charging times ranging from 8 to 24 hours or more, depending on the vehicle's battery size.

For example, the Tesla Model 3 Long Range, with its 75 kWh battery, can take up to 24 hours to fully charge using a Level 1 charger. The Chevrolet Bolt EV, with its 66 kWh battery, can take around 20 hours to reach a full charge.

Level 2 EV Charging

Level 2 charging is a more powerful option, utilizing a 240V outlet similar to those used for electric dryers or ovens. This charging method is significantly faster than Level 1, with charging times ranging from 4 to 10 hours for a full charge, depending on the vehicle and the charger's power output.

For instance, the Nissan Leaf with a 40 kWh battery can fully charge in around 8 hours using a Level 2 charger. The Tesla Model 3 Long Range can reach a full charge in about 6 hours with a Level 2 charger.

DC Fast EV Charging

DC fast charging is the quickest option available, allowing EV owners to charge their vehicles in as little as 20 minutes to an hour, depending on the vehicle and the charging station's power output. This charging method is ideal for long-distance travel or when you need to recharge your vehicle quickly.

The Tesla Model 3 Long Range, for example, can charge from 10% to 80% in about 30 minutes using a Tesla Supercharger station. The Chevrolet Bolt EV can achieve a similar charge in around 45 minutes using a compatible DC fast charger.

Top Factors Affecting EV Charging Times

While the charging times mentioned above provide a general idea, several factors can influence the actual charging time for your EV. These include:

• Battery size: Larger batteries generally take longer to charge.

• Ambient temperature: Extreme temperatures (hot or cold) can impact charging efficiency.

• Battery conditioning: Some EVs may limit charging speeds to prolong battery life.

• Charger power output: Higher-powered chargers can charge vehicles faster.

Tips for Optimizing EV Charging Times

To make the most of your EV charging experience, consider the following tips:

1. Utilize Level 2 or DC fast charging whenever possible for quicker charging.

2. Preconditioning your EV's battery before charging can improve charging speeds.

3. Avoid charging your EV to 100% on a regular basis, as this can degrade battery life over time.

4. Plan your charging stops in advance, especially for long-distance trips.

By understanding the typical EV charging times and following these tips, you can effectively plan your charging sessions and ensure a seamless driving experience. Remember to consult your vehicle's owner's manual and manufacturer guidelines for specific charging recommendations.

EV Connect's Role in Optimizing EV Charging Experiences

By offering a diverse range of charging solutions to businesses and organizations, including Level 2 and DC fast charging, EV Connect caters to the different needs and preferences of EV users.

At EV Connect, we understand the importance of efficient and reliable charging infrastructure. Our team works tirelessly to develop and maintain a robust network of charging stations that are optimized for performance. By taking into account factors such as charger power output and ambient temperature, we strive to provide organizations and drivers with faster and more efficient charging sessions, ultimately saving time and enhancing overall EV experience.

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more, we’ve delivered charging solutions for U.S. businesses which enable over 4 billion miles of travel! 

Learn about our EV charging software, explore our EV charging network, and download the EV Connect app today!

Summary

EV charging times vary significantly based on charger type: Level 1 (120 V) can require 8–24+ hours, Level 2 (240 V) typically takes 4–10 hours, and DC fast charging can replenish an EV from 10% to around 80% in as little as 20 minutes. Battery size, ambient temperature, charger power output, and battery management systems all influence actual charging speed. Best practices for EV charging include preconditioning the battery, avoiding regular 100% charges to preserve battery health, and planning charging stops ahead of time.

Sources

• BBC - Why electric cars will take over sooner than you think

• Pew Research Center - How Americans view electric vehicles

• Consumer Reports - EVs Offer Big Savings Over Traditional Gas-Powered Cars

• Learn Metrics - How Long Does It Take To Charge A Tesla? (Calculator + Charts)

• EVESCO - The Comprehensive Guide To Level 2 EV Charging

As electric vehicles (EVs) transform from niche technology to mainstream transportation, the infrastructure supporting their adoption faces critical challenges. Among these, interoperability stands as perhaps the most significant hurdle for creating a robust, accessible charging network. At the center of this challenge lies a protocol that most EV drivers have never heard of, yet it fundamentally shapes their charging experience: Open Charge Point Protocol (OCPP).

In a market filled with competing hardware manufacturers, network operators, and software platforms, OCPP serves as the universal language that enables these diverse systems to communicate seamlessly. But what exactly is OCPP, and why should charging station operators, site hosts, and even EV drivers care about this technical standard?

This comprehensive guide will explore the technical foundations, practical benefits, and future implications of OCPP for the EV charging ecosystem.

Understanding the Technical Foundation of OCPP

OCPP stands for Open Charge Point Protocol. At its core, OCPP is an application protocol that enables communication between electric vehicle charging stations and their central management systems. But what does this mean in practical terms?

The Translation Layer Between Charging Hardware and Software

Think of OCPP as a sophisticated translation service that ensures charging stations and management platforms can understand each other, regardless of their manufacturer. This communication covers everything from basic functions like initiating and ending charging sessions to advanced features like remote diagnostics, firmware updates, and complex pricing models.

The protocol was originally developed in 2013 by ElaadNL in the Netherlands, with Joury de Reuver and Frank Buve authoring the initial version. Since then, it has evolved through multiple iterations, with OCPP 2.0.1 representing the current industry standard.

How OCPP Works

OCPP operates through standardized message exchanges between two key components:

1. Charge Point - The physical charging station that delivers electricity to vehicles

2. Central System - The management software that controls and monitors charging stations

These components exchange messages for various functions:

• Authentication - Verifying driver credentials before initiating charging

• Remote Control - Starting, stopping, or adjusting charging sessions from the central system

• Monitoring - Reporting station status, energy consumption, and operational parameters

• Pricing Management - Implementing dynamic pricing based on time, energy, or other factors

• Firmware Management - Updating station software remotely without physical intervention

• Error Reporting - Communicating faults or malfunctions for troubleshooting

By standardizing these message formats and communication protocols, OCPP ensures that charging stations and management systems can effectively "talk" to each other, even if they come from different manufacturers or operate on different technical platforms.

The Evolution of OCPP: From 1.5 to 2.0.1

OCPP has undergone significant evolution since its inception:

OCPP 1.5 and 1.6: Building the Foundation

The early versions of OCPP established the basic communication framework, focusing on essential charging functions and basic monitoring capabilities. OCPP 1.6, released in 2015, expanded functionality to include more sophisticated reservation systems, improved transaction handling, and enhanced diagnostics.

OCPP 2.0: A Major Leap Forward

Released in 2018, OCPP 2.0 represented a quantum leap in capability. This version introduced:

• Enhanced Security - Certificate-based authentication and encryption

• Smart Charging - Advanced load management and power allocation

• Device Model - More detailed representation of charging station components

• Installation and Configuration - Improved tools for commissioning and setup

• Display and Messaging - Enhanced customer communication options

OCPP 2.0.1: Setting Today's EV Charging Standard

OCPP 2.0.1, the current standard, refines the 2.0 framework with particular emphasis on security and reliability. The Open Charge Alliance (OCA) now offers certification in distinct modules, with Core and Advanced Security being the first available for compliance testing.

EV Connect's recent achievement of OCPP 2.0.1 certification for both these modules underscores our commitment to leading industry standards. As Dilip Warrier, Senior Vice President of Technology, noted: "For 15 years, EV Connect has championed open standards and interoperability because they are the foundation of a seamless, accessible, and reliable EV charging experience."

Why OCPP Matters: The Business Case for Open Standards

Beyond the technical specifications, OCPP delivers substantial business benefits for everyone in the EV charging ecosystem. Let's examine why this standard matters from different perspectives:

For Site Hosts and Charging Network Operators

Freedom from Vendor Lock-In

Perhaps the most significant benefit of OCPP is that it liberates site hosts from dependence on a single vendor. Without OCPP, replacing or upgrading charging hardware often meant replacing the entire management system as well—a costly and disruptive process.

With OCPP-compliant systems, site hosts can:

• Select charging hardware based on performance, price, and features rather than compatibility

• Replace underperforming or failed units with alternative models when necessary

• Negotiate better pricing by leveraging competition among hardware providers

• Upgrade management software independently from hardware infrastructure

Protection Against Stranded Assets

Recent market consolidation has highlighted a critical risk of proprietary networks: when providers exit the market or change their business models, their proprietary stations often become "stranded assets"—expensive hardware rendered useless without compatible software support.

OCPP-compliant stations remain operational regardless of changes in the market landscape, as they can be readily integrated with alternative management platforms. This future-proofs infrastructure investments against market volatility.

Simplified Fleet Expansion

For operators managing charging networks across multiple locations, OCPP enables a mixed-hardware environment without creating management complexity. This flexibility becomes particularly valuable when:

• Different locations have varying power availability or installation requirements

• Staged deployments occur over time as technology evolves

• Acquisitions or mergers bring together previously separate charging networks

• Regional variations in incentive programs favor different hardware configurations

For Charging Station Hardware Manufacturers

Market Access and Compatibility

For charging station manufacturers, OCPP compliance opens doors to a vastly larger market. Rather than being restricted to customers using a specific management platform, OCPP-compliant hardware can integrate with any compatible network.

Innovation Focus

By adopting OCPP, manufacturers can focus development resources on hardware innovations rather than proprietary communication protocols. This specialization enables more rapid advancement in critical areas like charging speed, reliability, and user interface design.

For EV Drivers

Consistent User Experience

While drivers rarely interact directly with OCPP, they benefit significantly from the consistency it enables. OCPP helps ensure that basic charging functions operate predictably across different hardware platforms, reducing confusion and frustration.

Network Reliability

The resiliency of OCPP-based networks translates directly to improved reliability for drivers. If one component of the system experiences issues, alternative components can often be deployed without disrupting the entire network.

Competitive Pricing

Perhaps most importantly for drivers, the competitive pressure enabled by OCPP typically results in more favorable pricing. When network operators can select from multiple hardware options and hardware manufacturers must compete for inclusion in major networks, the resulting efficiencies often translate to better value for end users.

OCPP and EV Roaming: Expanding Access Through Interoperability

While OCPP enables communication between charging stations and management systems, a related concept—EV roaming—extends interoperability to the network level, allowing drivers to use stations across different charging networks seamlessly.

How OCPP Enables Roaming

OCPP provides the technical foundation for roaming by ensuring that charging stations can communicate effectively with any compatible management platform. This baseline interoperability makes it technically feasible for networks to share access to their stations.

Building on this foundation, additional protocols like Open Charge Point Interface (OCPI) facilitate communication between different charging networks, enabling cross-network authentication, session management, and billing.

The Roaming Experience

For drivers, roaming eliminates a major pain point of EV charging: the need to maintain accounts, apps, and payment methods across multiple charging networks. Instead, drivers can access charging stations from various providers using their primary network account.

The Security Imperative: OCPP's Role in Protecting Charging Infrastructure

As charging infrastructure becomes more connected and sophisticated, security concerns have gained prominence. Modern charging stations are essentially Internet of Things (IoT) devices with direct connections to vehicles, payment systems, and the electrical grid—making them potential targets for cyberattacks.

OCPP 2.0.1's Security Enhancements

OCPP 2.0.1 addresses these concerns through its Advanced Security module, which implements:

• TLS Encryption - Securing all communications between charging stations and management systems

• Certificate-Based Authentication - Ensuring only authorized devices can connect to the network

• Secure Firmware Updates - Protecting the update process against tampering or unauthorized code

• Authorization Whitelisting - Controlling which users and systems can access specific functions

Implementation Challenges and Best Practices

While OCPP offers substantial benefits, implementing it effectively requires careful planning and execution. Based on our experience with numerous deployments, we've identified several key best practices:

Certification Verification

Always verify that both charging hardware and management software have been certified by the Open Charge Alliance for the same OCPP version. While many products claim OCPP compatibility, formal certification provides assurance of complete and correct implementation.

Testing and Validation

Before full-scale deployment, conduct thorough interoperability testing between your selected hardware and software. This validation should cover both normal operations and edge cases like network interruptions or power fluctuations.

Firmware Management Strategy

Develop a comprehensive strategy for firmware updates across your charging network. While OCPP enables remote updates, careful scheduling and testing are essential to prevent service disruptions.

Security Implementation

Implement the full security capabilities of OCPP 2.0.1, including proper certificate management and TLS configuration. These features are only effective when properly deployed and maintained.

The Future of OCPP: What's Next for Charging Standards

As EV adoption accelerates, OCPP continues to evolve to address emerging requirements and capabilities. Several developments are likely to shape the protocol's future:

OCPP 2.1 and Beyond

The Open Charge Alliance continues work on future OCPP versions, with expected enhancements in areas like:

• Vehicle-to-Grid (V2G) Integration - Enabling bidirectional energy flow for grid services

• Enhanced Load Management - More sophisticated approaches to power allocation in constrained environments

• Advanced Payment Systems - Integration with emerging payment technologies and models

• Improved Diagnostics - More comprehensive remote troubleshooting capabilities

Integration with Other Standards

OCPP will increasingly operate in conjunction with complementary standards that address other aspects of EV charging:

• ISO 15118 - Focusing on vehicle-to-charger communication and Plug & Charge functionality

• OCPI - Enabling roaming between different charging networks

• OpenADR - Facilitating demand response integration with utilities

Regulatory Implications

Regulatory developments are likely to increase the importance of OCPP compliance. Following the UK's lead in requiring open protocols for new charge points, other jurisdictions are considering similar mandates to ensure interoperability and prevent market fragmentation.

OCPP as the Foundation of Sustainable EV Infrastructure

As electric vehicles continue their rapid growth trajectory, the importance of robust, interoperable charging infrastructure cannot be overstated. OCPP provides the essential foundation for this infrastructure—enabling flexibility, promoting competition, and ensuring that investments in charging equipment remain valuable throughout their operational lifecycle.

EV Connect's recent OCPP 2.0.1 certification for both Core and Advanced Security modules reinforces our position at the forefront of open, standards-based charging solutions. By embracing OCPP and other open standards, we're creating charging infrastructure that can adapt to changing market conditions, integrate new technologies, and deliver consistent, reliable experiences for operators and drivers alike.

In an industry characterized by rapid evolution and occasional uncertainty, OCPP provides something invaluable: confidence that today's investments will remain relevant and operational for years to come. As we continue to build out the charging networks needed to support widespread EV adoption, this confidence becomes not just a technical consideration, but the cornerstone of sustainable infrastructure development.

Explore EV Charging Solutions with EV Connect

EV Connect is the comprehensive EV charging platform for companies of all sizes to build, run, and scale their EV charging business. Trusted by CPOs, OEMs, fleets, utilities, and more.

With our industry leading API and white label plans, integrate EV charging into your app and create custom charging solutions that fit your brand perfectly.

Contact us today and learn more about EV Connect's OCPP-certified platform and how it supports an open and interoperable EV charging ecosystem.

EV Connect recently attended the Electric Vehicle Charging Summit (EVCS) & Expo, North America's largest infrastructure event for transportation electrification. With 220 speakers, 65 sessions, and 240 exhibitors, this premier event brought together key players and innovative professionals to discuss the future of EV charging infrastructure. Here's our recap of this exciting two-day event that showcased the latest advancements in the industry.

Event Overview

The EVCS & Expo lived up to its reputation as the hub for EV charging innovation. Spanning March 26-27, 2025, the event featured comprehensive expo floor experiences, thought leading educational sessions, and invaluable networking opportunities. 

The summit's focus on reliability, stability, operability, fleets, utility coordination, and technological innovation perfectly aligned with EV Connect's mission to provide cutting-edge EV charging solutions.

Key Insights and Trends

In our nearly constant engagement with attendees, our team observed several emerging trends in the EV charging industry that were highlighted throughout the summit:

• Reliability really matters. As an industry, reliability has been an area of focus for years and we’re at the point in adoption where the rubber meets the road. Reliability is becoming table stakes, and companies need to work together to make reliability a reality. The EV charging hardware space continues to be competitive. It’s not just about speed in hardware anymore. It’s about them working for every car, innovating to keep up, quality, and unique ways to address the different markets within the United States.

• Coopetition is alive and well in the industry. In order for the EV industry to continue its growth trajectory, it’s imperative for companies to work together. 

• The U.S. still has a long way to go to compete globally. China and Europe continue to lead the charge in the EV industry; both with their technological advancements and adoption. We need to continue our important, coopetitive, work to compete with the advancements they are making.

Speakers Spotlight

Charging as a Service (CaaS): Industry Insights from EV Connect's Jon Leicester

EV Connect's Vice President of Business Development and Partnerships, Jon Leicester, recently participated in an insightful industry panel discussing the growing Charging as a Service (CaaS) model. Joining Leicester were notable industry experts Peter Cohen (TeraWatt Infrastructure), Jesse White (ReliON Charging), and Raymond McSpirit (EV Recruitment).

Understanding CaaS

The panel provided clarity on what CaaS truly entails. In its simplest form, CaaS represents a fundamental shift from traditional ownership models to service-based approaches:

• Traditional ownership requires companies to fully own and fund charging infrastructure through capital expenditure (CapEx).

• CaaS model allows businesses to partner with third-party providers who handle deployment, maintenance, and operations while the business pays a predictable monthly fee through operational expenditure (OpEx).

Market Drivers Propelling CaaS Growth

Several key factors are accelerating adoption of the CaaS model across industries:

• Financial predictability: Customers increasingly desire fixed, known costs for their EV charging programs.

• Complexity management: As EV charging technology becomes more sophisticated, many businesses prefer to focus on their core operations while outsourcing charging management to specialized providers.

• Fleet market expansion: The rapid growth in electric fleets is driving the outsourcing trend.

• Industry evolution: The panel drew parallels to how fleet management models have evolved over time.

• Comprehensive solutions: Customers value included Operations and Maintenance (O&M) within their service agreements.

The Critical Importance of Operations and Maintenance

The panel emphasized that successful EV charging programs must prioritize ongoing maintenance to meet driver expectations:

• O&M was identified as both essential and challenging for CaaS providers

• ReliON Charging highlighted their specialized O&M platform that:

• Provides crucial visibility into infrastructure performance

• Streamlines dispatch execution for maintenance needs

• EV Connect's approach includes comprehensive O&M within our CaaS offerings, providing customers both financial predictability and reliability assurance

• The discussion covered key performance indicators (KPIs) and metrics that define successful deployments

• Panelists offered guidance on what customers should prioritize when evaluating O&M services

This panel discussion showcased how CaaS is transforming the EV charging landscape by allowing businesses to implement robust charging solutions without the complexity and capital requirements of traditional ownership.

Expo Highlights

The expansive expo hall showcased 240 exhibitors with innovative solutions for commercial and government organizations investing in EV infrastructure. Many of our friends were there, and we were happy to be able to speak with them about how we can continue to work together for our customers and drivers!

• Hubject: plug n’ charge is starting to happen, and Hubject x EV Connect are here to lead the charge!

• Zerova: a full sweet of reliable, use-case-specific hardware leads to better options for your specific use-case

• Stable Auto: making money make sense, and Stable Auto increases your ROI without increasing your effort.

• PowerCharge: industry standard hardware, from a company built to grow and partnered with EV Connect to provide a great driver experience.

• Industry Partners: making charging happen across the country is a job for the professionals. That’s why we have partnered with the best in the biz to deliver reliable, smart EV charging for drivers in 50 states.

EV Connect's Contributions

As a leader in EV charging solutions with 15 years of industry experience, EV Connect showcased our comprehensive service platform that enables businesses to build, scale, and manage EV charging operations. 

Our team highlighted:

1. White Label Platform - Our proven solution that helps charge point operators deliver a seamless EV charging experience with branded driver mobile apps and management portals, accelerating network growth with out-of-the-box features.

2. API Platform - Our flexible enterprise-scale platform that allows customization to create unique driver experiences, with features like pushing relevant coupons to drivers when they plug in and tying charging to loyalty programs.

3. Service Platform - Our comprehensive suite of tools that includes revenue optimization, advanced charger management, network software, and premium driver support.

Visitors to our booth were particularly interested in our Charging Network Operations Center (C-NOC) which provides real-time visibility of station health and performance with customized alerts and notifications to diagnose and solve issues faster.

Electrifying the Road Forward

The EVCS & Expo reinforced EV Connect's commitment to advancing EV charging infrastructure through innovation, partnerships, and customer-focused solutions. As the industry continues to evolve, we remain dedicated to providing flexible, reliable, and scalable EV charging platforms that meet the diverse needs of charge point operators, enterprise businesses, and service providers.

Don't miss our upcoming webinar on May 7th at 11 am PT, "Trump’s 100-Day Impact on the EV Industry," where top industry leaders, policy experts, and market analysts break down the administration’s actions, their consequences, and what comes next.

Want to learn more about EV Connect's comprehensive EV charging solutions? Contact us today!

Starting an EV charging project can feel overwhelming, but it doesn’t have to be. With over 30 years of combined experience in the industry between National Car Charging and EV Connect, we’ve learned that a successful EV infrastructure project isn’t just about having the right equipment or technology—it’s about having a roadmap that helps you avoid common mistakes, make smart decisions, and ensure long-term success.

That’s why we created the Ultimate EV Charging Checklist.

Designed to Save You Time and Money 

Without a clear plan, it's easy to miss important steps or make costly mistakes that can derail the entire process. Our checklist was created to help you avoid these pitfalls.  

We’ve distilled the key elements of a successful EV charging project into 10 simple steps, providing a clear framework for everything from defining your goals to choosing the right location, selecting the right partners and scaling your solution as demand grows.  

Whether you’re new to EV infrastructure or looking to refine an existing project, this guide ensures you're on the right path.

A Roadmap for Long-Term Success 

Our checklist isn’t just about getting your charging stations up and running—it’s about building a solution that will evolve with your needs. As the demand for EV charging grows, you’ll want to ensure that your network can scale smoothly and that your investment continues to deliver value over time. 

By following the checklists steps, you’ll be setting yourself up for a future-proof solution that can adapt to changes in technology, user demand, and industry standards. Plus, we make it easy to tap into available funding, maximize efficiency, and implement software that ensures ongoing performance monitoring and optimization. 

Expertise You Can Trust 

At National Car Charging and EV Connect, we don’t just provide products—we’re dedicated to being your trusted partner. We’ve worked with thousands of customers to navigate the complexities of EV charging infrastructure, and we understand the unique challenges each project faces. The checklist we’ve created reflects that experience, helping you avoid the uncertainty and confusion that often come with planning and installing EV charging stations. 

Our Goal: Making Your Project Smooth and Stress-Free 

Our combined goal is to make your EV charging project as smooth, cost-effective, and successful as possible. By breaking down each step and giving you the tools to make informed decisions, we help you save time, reduce risk, and ensure that your charging stations perform as expected over the long term. 

In short, we created the Ultimate EV Charging Checklist because we want you to succeed. We know that, with the right guidance and resources, you can launch an EV charging network that will benefit your business and your customers for years to come. 

So, whether you're just starting out or are already deep into your EV charging journey, let this checklist be your guide to success. Ready to get started? We’re here to help you every step of the way! 

Home charging for electric vehicles (EVs) has proven to be a cost-effective and widely embraced solution, accounting for more than 80% of EV charging in residential areas. However, the advantages of EV ownership do not uniformly extend to drivers who live in multi-family developments, such as apartments and condominiums. Despite the increasing interest in EVs, on-site charging options in these developments remain the exception instead of the rule, with nearly half of the EV owners living in them lacking access to home chargers.

With approximately 44 million tenants in the U.S., multi-family developments are a deep pool of untapped potential for the EV industry. Given the proliferation of electric cars and passenger vehicles on dealer lots, convenient EV charging options are the key to unlocking this massive market. Property management organizations must adapt mindsets and properties to support current and future EV-owner tenants and embrace electricity-powered futures. EV charging is a high-value amenity that attracts and retains tenants, and it is a strategic business decision filled with revenue-generating potential.

Multi-Family Developments: EV Charging Outliers 

Building out a comprehensive, reliable, and accessible EV charging ecosystem has been pivotal to the success of the e-mobility movement in the U.S. Hotels, movie theaters, grocery stores, restaurants, and even national parks have deployed charging stations to serve the growing number of all-electric patrons. Despite the evident demand for EVs and, in turn, chargers, multi-family developments remain in the laggard category, with property managers often hesitant to invest in charging infrastructure. Their motivations, however, tend to be pragmatic, reasonable, and, in many cases, surmountable.

For starters, most multi-family properties do not have the excess electrical capacity to accommodate EV charging stations. More than half of the apartment stock available today was built before 1980, limiting the capacity required to support today’s electrification needs. Complexes may require extensive and costly electrical upgrades to adequately meet these increased demands. When added to the expense of EV charging station equipment, deploying this modern amenity becomes too expensive for landlords to justify. Additionally, property owners often worry about the tenant demand for EV charging and the ownership issues that can come with installing charging stations.

In 2022, homeowners were three times more likely than renters to own an EV, amplifying landlords' concerns about absorbing an even larger share of the costs of new EV charging stations if not enough tenants utilize this service.  

Significant barriers have deterred a vast majority of multi-family property owners from deploying on-site EV charging stations, leaving less than 5 percent of properties equipped with this infrastructure. However, it's important to note that some companies can help with the costs through incentives and rebates and provide 3rd party ownership to remove capex and opex costs.

From Amenity to Regulatory Requirement

Given the general resistance to deploying charging-as-amenity due to the complications that can come with the installation process, EV-owning tenants are left frustrated, and potential EV owners are back away from going electric in the first place.

As of 2022, almost 40 percent of car buyers delayed their EV purchases until they had their own garage due to charging concerns at apartments and condos. However, with a dynamic EV charging landscape, U.S. states have begun introducing regulatory initiatives, such as Right to Charge laws, that mandate EV charging infrastructure for new multi-family developments. While they may be construed as burdensome regulatory requirements, developers can leverage EV charging mandates into strategic business opportunities.

Developers can set themselves apart by taking a service-oriented approach to EV charging and leveraging the many developments in charging technology to transform their projects into appealing, eco-friendly, and pro-tenant environments. By taking the lead in helping owner groups to navigate the evolving technology as well as the regulatory landscape surrounding EV charging in new developments, compliance becomes easier and developers get a competitive edge in the market. 

Mastering the Mechanics of Hardware and Software Integration

Successful integration of EV charging infrastructure demands a nuanced understanding of how hardware and software come together to establish the desired charging services and how those services are managed. From installation to maintenance and troubleshooting, developers face what looks like a complex landscape. Customer education is essential in multi-family properties, where concerns about ownership, aging housing stock, and the involvement of building owners or management companies in charger installation and maintenance prevail.

As with most projects, precise planning is also a prerequisite for success with EV charging. Developers must choose the right charging station hardware, be strategic about the number of stations and their placement, and consider the resulting power requirements to tailor configurations to the project's specific needs. Taken together, this kind of planning will ensure the right level of functionality, efficiency, reliability, and manageability.

On the software side, tenant access, energy pricing, app-based user and charge time management, as well as troubleshooting, support, and network management, must all be considered. Bridging the knowledge gaps between developers and site owners is important, particularly regarding how the stations are managed once switched on. With great software and the right service providers, multi-family charging can become a low-risk and low-effort way to delight tenants while creating incremental revenue streams.

Turning Burden into Benefit

Residential EV charging at multi-family developments is often perceived as a financial burden, but technological advancements are reshaping this view. Comprehensive plans featuring premium warranties and efficient station management can transform this liability into a valuable asset. These plans offer hassle-free stations, reliable warranties, and streamlined network management to address maintenance and operational costs concerns. By turning EV charging into a sought-after amenity, developers can boost tenant satisfaction, attract new residents, and positively impact their financial returns.

Implementing EV charging infrastructure no longer requires developers to be experts in every aspect of the underlying technology. Instead of navigating the complexities independently, developers can partner with experienced companies that offer solutions tailored to multi-family environments. This collaboration provides the freedom to select the right charging equipment, features, and installation options based on specific business needs identified by an apartment complex management group. Partnering with experts ensures a smoother transition to sustainable transportation solutions and a valuable amenity.

The transformation from viewing EV charging as a financial burden to recognizing it as an asset is within reach for developers. Developers can differentiate themselves in the market by adopting a forward-thinking, innovative, and eco-conscious approach. Beyond compliance, they can positively impact both their business and the environment. The future of multi-family developments is electric, and the developers that embrace this change stand to reap the benefits.